Quipr Insurance

Coverage Summary

Overview

Intuitive Insurance Solutions has developed a tailored insurance product covering loss or damage to creative equipment whilst on a booking facilitated through the Quipr platform. It is available specifically and exclusively for Quipr users, and protects both the owner of hired goods (beneficiary of any claim payment) as well as the renter (protection against liability for property not owned by you but in your physical or legal control). The policy is underwritten by certain Underwriters at Lloyd’s.  

About Quipr

Qupir have developed a marketplace to allow collaboration and sharing for the photography and film making community of Australia.

About Lloyd’s

Lloyd’s is the world’s specialist insurance and reinsurance market.
With expertise earned over centuries, Lloyd’s is the foundation of the insurance industry and the future of it. Led by expert underwriters and brokers who cover more than 200 territories, the Lloyd’s market develops the essential, complex and critical insurance needed to underwrite human progress.

Backed by diverse global capital and excellent financial ratings, Lloyd’s works with a global network to grow the insured world – building resilience for businesses and local communities and strengthening economic growth around the world.

Lloyd’s underwriters have been insuring risks in Australia for over 150 years and are subject to regulatory oversight by the Australian Prudential Regulation Authority as well as regulators in the many jurisdictions where they have licences.

To find out more about Lloyd’s in Australia visit http://www.lloyds.com/Lloyds/Offices/Australasia/Australia.

About Intuitive

Intuitive Insurance Solutions Pty Ltd (ABN 13 162 289 447) issues the insurance coverage on behalf of the Insurer. Intuitive is a Corporate Authorised Representative (AR Number 435719) of Community Broker Network (ABN 60 096 916 184) (“CBN”). CBN holds an Australian Financial Services Licence (233750).

Complaint Procedure

Intuitive takes the concerns of its customers very seriously and have detailed complaint handling and internal dispute resolution procedures that you can access. Please note that if we have resolved your initial complaint to your satisfaction by the end of the 5th business day after we have received it, and you have not requested that we provide you a response in writing, the following complaint handling and internal dispute resolution process does not apply.

This exemption to the complaints process does not apply to complaints regarding a declined claim, the value of a claim, or about financial hardship.

Stage 1 – Complaint Handling
If You are dissatisfied with any aspect of Your relationship with Intuitive including our products or services and wish to make a complaint, please contact us at:

The Complaints Officer
Intuitive Insurance Solutions Pty Limited
PO Box Q1177, QVB NSW 1230
Telephone: (02) 8326 0510
E-mail: complaints@intuitiveins.com.au

Please provide us with Your claim or policy number (if applicable) and as much information as You can about the reason for Your complaint. We will investigate Your complaint and keep You informed of the progress of our investigation. We will respond to Your complaint in writing within fifteen (15) business days provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with You to agree reasonable alternative timeframes.

Stage 2 – Internal Dispute Resolution
If You are dissatisfied with our response to Your complaint, You may ask that Your complaint be referred to:

Lloyd’s Australia Limited
Level 9, 1 O’Connell St
Sydney NSW 2000
Telephone: (02) 8298 0700
Facsimile: (02) 9223 1466
Email: idraustrlalia@lloyds.com

Your complaint will be handled by Lloyd’s Australia or the Lloyd’s Complaints team in London. Please provide Your claim or policy number (if applicable) and as much information as You can about the reason for Your complaint.

Your complaint will be acknowledged in writing within five (5) business days and You will be kept informed of the progress at least every ten (10) business days. You will receive a written response to Your complaint within fifteen (15) business days, provided Lloyd’s has received all necessary information and has completed any investigation required.

Stage 3 – External Dispute Resolution
If You are dissatisfied with Lloyd’s dispute determination, or We are unable to resolve Your complaint or dispute to Your satisfaction within forty-five (45) days, You may refer Your complaint or dispute to the Australian Financial Complaints Authority (AFCA), subject to its Rules.

AFCA is an independent external dispute resolution scheme approved by the Australian Securities and Investments Commission.

Where a dispute is covered by the AFCA Rules, the General Insurance Division of AFCA offers a free and accessible dispute resolution service to consumers.

You may contact AFCA at any time at:

Australian Financial Complaints Authority
Post: GPO Box 3, Melbourne VIC 3001
Phone: 1800 931 678
Facsimile: (03) 9613 6399
Email: info@afca.org.au
Website: www.afca.org.au

Customers not eligible for referral to the AFCA, may be eligible for referral to the Financial Ombudsman Service (UK). Further details will be provided to You with Lloyd’s final decision.

Downloads

Policy Wording
Guide to Equipment Insurance
Claim Form

Questions?

Please contact us on (02) 8326 0510 or email ​quipr@intuitiveinsurance.com.au should you have questions regarding the coverage available under this policy.

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